![]() Patient’s Bill of Rights and Responsibilitiesīe fully informed in advance about care/service to be provided, including the disciplines that furnish care and the frequency of visits, as well as any modifications to the plan of care.īe informed, in advance of care/service being provided of their financial responsibility. We welcome your candid comments as well as your assistance in helping us to continually improve our service(s) to our valued customers. If you feel the response is unsatisfactory, you have the right to contact Medicare at 1-800-MEDICARE (1-80), Arkansas Department of Human Services (1-80) or our company's accrediting organization, ACHC (1-85). You will be notified by telephone or mail notification of complaint within 5 days and results of the investigation within 14 days. The HME Director will research your concern in order to resolve all complaints and/or problems. Once a complaint has been made, it must be reported to the HME Director by an employee within 24 hours. If you do not want to wait to speak to the delivery person or if the issue you have involves our employee, you can call our office and speak with the manager at (870)-239-0997. When you have a concern, you can speak to the person delivering your equipment at the next visit. ![]() So that we can resolve any problems that arise in a timely and effective manner, we have developed the following patient compliant procedure. If you have any questions or concerns regarding any of our activities, please contact our office and ask to speak with the office manager.Īll of our customers are very important to us. To be the leading regional provider of home health and institutional products by demonstrating our commitment to clinical excellence, customer service, delivering a wide range of specialty services ensuring quality care for all patients and being a reliable partner to the health care community.Īffordable Medical is committed to complying with all federal and state regulations. And in MO: Dunklin, Pemiscott, Butler, Ripley, Oregon, Carter, Stoddard and New Madrid. We service, either portions or whole, the following counties in AR: Clay, Cleburne, Craighead, Crittenden, Cross, Greene, Independence, Jackson, Lawrence, Mississippi, Poinsett, Randolph, Sharp and White. Incontinence Products, Urological Supplies, Tracheostomy Care, Enteral Nutrition, Wound Care, PAP Supplies, Oxygen Supplies, Canes & Walkers, Wheelchairs, Commodes, Hospital Beds & Mattresses, Patient Lifts, Trapeze Bars Patient Lifts & Trapeze Bars, Orthotics, TENS Units, Bedside Tables, Enteral Pumps, Gastric Suction, Diabetic Testing Supplies, HFCWO, Canes, Crutches & Walkers, Wheelchairs, Commodes, Bathroom Safety Aids, Lift Chairs, Hospital Beds & Mattresses, Respiratory Suction, Cough Assist Devices, Heated Humidity Systems, End-Tidal CO2 Monitoring, Pulse Oximetry Monitoring, Oxygen Concentrators, Portable Oxygen Systems, Nebulizers, CPAP/BiPAP/RAD, Home Ventilators, Overnight Pulse Oximetry,
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